Refund policy
Returns & Exchange Policy
We want you (and your little one) to love what you ordered! If for any reason you’re not 100% happy, we’re here to help with an easy return or exchange process.
Eligibility for Returns & Exchanges
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Items must be unused, unwashed, and unworn with all original tags and packaging intact.
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Requests must be made within 7 days of delivery.
How to Request a Return or Exchange
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WhatsApp us at +919313724166 or email us at support@shopikimono.com with your order number and reason for return/exchange.
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Our team will confirm eligibility and share the return address or arrange a pickup (where available).
Return & Exchange Process
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Exchanges: We’ll ship your replacement item once we receive and inspect the original product.
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Returns for Store Credit: Once approved, you’ll receive a credit code valid for 6 months.
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Returns for Refund: Refunds are processed to your original payment method within 7-10 business days after inspection.
Shipping Costs
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If the return/exchange is due to a defect or incorrect item sent, we’ll cover the shipping.
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For size or preference changes, customers cover return shipping costs.
Condition Check
We reserve the right to refuse returns/exchanges if the item shows signs of use, damage, or alteration.
Defective or Wrong Items
If you receive a defective or incorrect product, please contact us within 48 hours of delivery with photos, and we’ll fix it right away.
